Change Process Management Assignment

Introduction

This unit is about identifying opportunities for change, modelling the change process to produce expected outcomes.

Scenario

Learners may use their own employment context, or that of another organisation with which they are very familiar, to base their assignment. However, in the case that they are not able to do so, please use the below scenario: -

You are a manager, leading a department in a medium sized company. One of your roles is to show how your department will change and develop in order to maintain the competitive advantage over rivals. Currently your department is based over two sites and you have been asked to decide if your teams should be relocated to one site.

Task 1:

Conduct an analysis on the organisation to determine the organisation’s position in the sector and market within which it operates. From your analysis identify an opportunity for change which will support the organisation’s objectives. Where possible identify how this change will give competitive advantage over rival organisations.

Guideline word count: 600 - 700 words

A.C. 1.1 - Determine the organisation’s position in the sector and market within which it operates

A.C. 1.2 - Identify an opportunity for change, in support of the organisation’s objectives

Task 2:

Select a change process method or model and discuss how it can be applied to an organisational change. Evaluate this model/method to establish how it may assist in the change process.

Explain how the communication of this change process would be undertaken to ensure it is successful.

Guideline word count: 400 - 500 words

A.C. 1.3 - Discuss a model or method to identify a change process and the communication of that change process.

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Task 3:

Evaluate the positive and negative impact of this change process and how this is monitored.

Write a summary to assess the impact of the change on organisational stakeholders.

Guideline word count: 500 - 550 words

A.C. 2.1 - Evaluate the impact of the change process on individuals in the organisation

A.C. 2.2 - Assess the impact of the change on organisational stakeholders

Task 4:

Identify which organisational objectives are going to be addressed and/or achieved by this change. Analyse what the impact of the change has been for the organisation describing how this is monitored and how success is measured.

Guideline word count: 350 - 400 words

A.C. 2.3 - Analyse the impact of the change on achievement of organisational objectives

Task 5:

Construct a management plan to demonstrate how the change process will be implemented and how it will be monitored. The plan should identify how individuals in the organisation will be involved and supported during the change process.

Analyse the outcome of the change process against the organisational objectives being addressed to measure the level of achievement.

Describe how to secure support for the plan from senior management by making a business case.

Guideline word count: 650 - 850 words

A.C. 3.1 - Describe how to secure support for the change process from senior management

A.C. 3.2 - Demonstrate how individuals in the organisation will be supported during the change process

A.C. 3.3 - Construct a plan to implement and monitor the change process

A.C. 3.4 - Analyse the outcome of the change process against the change plan and organisational objectives

Contract Formation Business Law Assignment

Case study

Oscar and Kate decide to enter into a partnership to open a bakery. They decide to call their bakery OK Bakery. Ok Bakery supplies their baked goods to cafes and local supermarkets at wholesale prices. The bakery becomes very successful and soon Oscar and Kate need more commercial machinery to meet customer demands.

Oscar contacts BakeryAid, a national supplier of baking equipment and machinery, on behalf of the partnership. Oscar speaks to Charlie, the sole director of BakeryAid, and informs Charlie that he requires a commercial food processor for his bakery.

Charlie offers to sell Oscar a new limited edition food processor that has just been developed and released in Switzerland, called Swizz Processor. The Swizz Processor comes in three colours: black, red and white. Charlie says that the Swizz Processor is “the best thing since sliced bread”. Also, Charlie states that the Swizz Processor has been proven to improve output and efficiency in bakeries by 25%. Charlie says he is prepared to sell the Swizz Processor to Oscar for $15,000. He says this offer will lapse on Friday, 24 January 2014 at 5PM and acceptance can be made via email, fax or post.

Oscar and Kate think that Charlie’s offer is very good and one which would enable OK Bakery to increase production and profit. Oscar and Kate are eager to accept Charlie’s offer, but feel that they should negotiate better terms. On Tuesday, 21 January 2014, Oscar sends Charlie the following email:

To: charlie.brown@bakeryaid.com.au

From:  admin@okbakery.com.au

Sent: Tuesday, 21 January 2014

Subject: Swizz Processor

Dear Charlie,

My business partner, Kate, and I are very interested in your offer made on Monday, 20 January 2014, regarding the Swizz Processor. However, we believe that the food processor will only deliver a 15% return on capital, so we are only prepared to pay you $10,000 for the Swizz Processor.

Please let us know if you are willing to accept $10,000. Regards,

Oscar

Partner, OK Bakery

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Charlie is at a four day conference between Tuesday, 21 January 2014 to Friday, 24 January 2014. During this period, Charlie does not check or read his emails. Meanwhile Oscar and Kate have reconsidered their position and are feeling nervous that they may have missed out on a great opportunity because they have not heard back from Charlie. On the morning of Friday, 24 January 2014, Oscar and Kate decide to accept Charlie’s original offer and Oscar posts Charlie the following letter:

              To: charlie.brown@bakeryaid.com.au

Please disregard my email dated Tuesday, 21 January 2014.

My business partner, Kate, and I would like to accept your offer to purchase the Swizz Processor for $15,000. We would like a red Swizz Processor.

Please advise when and how you require payment.

Regards,

Oscar

Partner, OK Bakery

To be on the safe side, Oscar also emails a copy of the letter to Charlie’s email. Due to problems with the OK Bakery ISP, the email is not received into the BakeryAid email system until 6PM on Friday, 24 January 2014.

On the morning of Monday, 27 January 2014, Charlie reads his emails and opens the post. He receives all of Oscar’s post and email correspondence at once. He is considering his legal position and whether he is legally obligated to sell the Swizz Processor to Oscar and Kate.

Question one (15 marks):

Using the four step process, discuss the element of agreement required for the formation of a contract. Consider whether an agreement has been formed between Oscar, Kate and Charlie. Can Oscar and Kate legally enforce the contract?

Question two (15 marks):

 Assume there is a legally enforceable contract between Oscar, Kate and Charlie. That is, the parties have entered into a legally enforceable contract based on the letter and email correspondence dated 24 January 2014.

Using the four step process determine the express contents of the contract, based on the correspondence that has taken place thus far. In your answer you will need to indicate what statements form part of the contract and those that do not. Furthermore, in your answer you will need to indicate whether the terms are conditions or warranties.

NOTE:

·          The fact scenario used in this assignment is fictitious.

·          Students are to focus on answering the assignment questions with reference to the materials covered in topics 3 to 5 inclusive. Students do not need to (and should not) undertake any additional research. The level of detail and information contained in the course materials is sufficient to answer the assignment.

·          Note the four step process requires students to refer to legislation or case law as authority for the rules of law explained in step two. Where appropriate you will need to refer to any applicable legislation or case authorities contained in the materials for topics 3 to 5. You may also want to review the materials on referencing that were provided for the first assignment.

Managing Financial Resources and Decisions

Introduction

Managing Financial Resources and Decisions in company management is keen to evaluate different sources of finance available and takes it seriously the implications of using each of the sources not only in financial terms but also in legal and economic terms. While you are working as a responsible accountant of the company, your job description also include assistance in strategic decisions by supplying financial resources and information for planning and budgeting that eventually leads to decisions relating to pricing of products/services the company offers to the customers. Obviously, a major area for your preparation of financial reports includes investment appraisal where a range of techniques are used to assess relative performance of alternative projects undertaken and other potential projects. Therefore you are exposed to the following set of problems:

LO1 Understand the sources of finance available to a business    

AC1.1 Describe the different users of financial statements and their needs     

AC1.2 Assess the implications of the different sources 

AC1.3 Evaluate appropriate sources of finance for a business project

LO2 Understand the implications of finance as a resource within a business

AC2.1 Analyze the costs of different sources of finance

AC2.2 Explain the importance of financial planning

AC2.3 Assess the information needs of different decision makers

AC2.4 Explain the impact of finance on the financial statements

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LO3 Be able to make financial decisions based on financial information

AC3.1 Analyze budgets and make appropriate decisions

AC3.2 Explain the calculation of unit costs and make pricing decisions using relevant information

AC3.3 Assess the viability of a project using investment appraisal techniques

LO4 Be able to evaluate the financial performance of a business

AC4.1 Discuss the main financial statements

AC4.2 Compare appropriate formats of financial statements for different types of business

AC4.3 Interpret financial statements using appropriate ratios and comparisons, both internal and external.

Aspects of Contract and Negligence for Business

You are required to fulfil the following four tasks. Each answer must address the task, and provide analysis and application with reference to relevant case law and statutory provisions. The total word limit is 3,500 words; your assignment should be at least 3,000 words in length.

Task 1

“Techno Products” is a small business that specialises in selling computers at discounted prices.

“Techno Products” has seen its profits decline and decides to run an advertising campaign to attract new customers. As part of this campaign it pays for a newspaper advertisement that states: “The first ten customers to enter our shop on the 12 September 2013 will be eligible to purchase one of our highest specification computers, which normally retail at £3000.00, for £1.00”.

Peter reads the advertisement and waits outside “Techno Products” shop all night on the 11 September 2013 to ensure that he is one of the first ten customers on the morning of the 12 September 2013. He is in fact the first customer to enter the shop on the morning on the 12 September 2013.

When Peter tells the sales assistant that he wishes to purchase one of “Techno Products” highest specification computers for £1.00 he is told that the advertisement was not meant seriously and nobody of “sound mind” would think that they could purchase a computer for £1.00. He is informed that if he wishes to purchase the computer he must pay the “market rate” of £3000.00.

Peter has sought your advice as to whether he can force “Techno Products” to sell him the computer for £1.00. In giving advice you must focus on the law relating to offer, acceptance and consideration.

Task 2

Jack wishes to purchase a new mobile telephone. He knows little about mobile telephones and decides to go to a local shop, “Telephones Are Us”, to get some information and possibly purchase a telephone. He finds the sales assistant at “Telephones Are Us” to be very helpful and decides to purchase a telephone on the basis of a 12 month contract. The sales assistant informs him that he must sign a standard form contract. He signs the contract in the shop without reading it.

When Jack later tries to use the telephone he finds that it does not work. He takes the telephone back  to “Telephones Are Us” and asks for a replacement but is informed that he is liable to pay for the cost of repairing the telephone and even if he chooses not to have the telephone repaired he is bound for the 12 month period of the contract that he signed. The sales assistant points out clause xiii of the contract  that he signed, which states:

“Telephones  Are  Us  accepts  no  liability  for  the  replacement  or  repair  of  faulty  products.  In all circumstances the customer must bear the cost of either replacing or repairing any faulty product and   is bound by the terms of this contract for its full duration”.

Jack has sought your advice as to whether he can force “Telephones Are Us” to replace/repair the telephone and whether he is bound by the 12 month contract. In giving advice you must focus on the relevant statutory provisions protecting consumers who purchase goods from businesses.

Task 3

Patricia was a passenger on “Safe and Steady Trains”, a train company that has recently gone into liquidation. The train she was on was involved in a crash with another train. She suffered a broken leg.

The crash was caused because the driver of Patricia’s train fell asleep.

Patricia wishes to bring a claim in negligence against the train driver. Advise her as to what she must establish to bring such a claim and her chances of success.

Task 4

Paula was invited to a job interview with “Pushing and Pulling Ltd.”. On entering the building, which   was solely occupied but not owned by “Pushing and Pulling Ltd.”, for her interview she tripped over a cable that was running across the reception area at floor level. There were no warning notices advising visitors to the building to take care with regard to the exposed cable.

Paula has sought your advice as to the possibility of bringing a claim against “Pushing and Pulling Ltd.”

under occupiers’ liability legislation. However, she is worried because she is taking medication for a virus and the medication should only be taken with food; she took the medicine on the day of the interview without food and feels this may have contributed to her falling over the cable.

Advise Paula as to any action that can be brought under legislation relating to occupiers’ liability and whether and damages award might be reduced because of any possible contributory negligence on   her part.

LO1. Understand the essential elements of a valid contract in a business context

Explain the importance of the essential elements required for the formation of a valid contract.

Discuss the impact of different types of contract.

Analyse terms in contracts with reference to their meaning and effect.

LO2. Be able to apply the elements of a contract in business situations

Apply the elements of contract in given business scenarios

Apply the law on terms in different contracts

Evaluate the effect of different terms in given contracts

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LO3. Understand principles of liability in negligence in business activities

Contrast liability in tort with contractual liability

Explain the nature of liability in negligence

Explain how a business can be vicariously liable

LO4. Be able to apply principles of liability in negligence in business situations

Apply the elements of the tort of negligence and defences in different business situations

Apply the elements of vicarious liability in given business situations.

Personal and Professional Development in Health and Social Care Work

Task 1

LO1 Understand how personal values and principles influence individual contributions to work in health and social care settings

Q 1.1 Compare personal values and principles with the principles of support for working in health and social care.

Q 1.2 Assess how personal culture and experience influence own role in supporting users of services and others in health and social care settings. 

Q1.3 Discuss how new developments and changes to personal values can impact on work in health and social care

Task 2

LO2 Be able to produce, monitor, revise and evaluate plans for personal progress in developing the skills and abilities required of a health and social care practitioner.

Q2.1 Assess current skills ability and learning style.

Q2.2 Produce a holistic development plan with short, medium- and long-term goals.

Q2.3 Monitor progress against the plan according to the requirements of a health and social care practitioner, revising the plan as required.

Q2.4 Evaluate the effectiveness of the development plan to own development as a health and social care practitioner.

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Task 3

LO3 Understand the application of principles of professional engagement with users of health and social care services.

Q3.1 Explain the nature of different professional relationships in health and social care contexts.

Q3.2 Evaluate personal effectiveness in promoting and supporting the rights of the individual.

Q3.3 Discuss ways to resolve issues encountered in professional relationships.

Task 4

LO4 Be able to demonstrate development of own skills and understanding in relation to working with others in health and social care practice.         

Q4.1 Evaluate the effectiveness of personal contributions when working with others in health and social care practice.

Q4.2 Explain how the limits of own work role impacts on work with others.

Q4.3 Analyse own role in minimizing barriers to effective teamwork in health and social care practice.

Q4.4 Discuss how to improve personal contributions to the collective effectiveness of a team.