Introduction
This unit looks at the key
elements in human resource management.
- Learners will investigate employment law and how it affects service industries businesses. They will also investigate the current state of employee relations in service sector.
- Learners will examine the practicalities of the recruitment and selection process in order to develop the skills required to effectively administer this human resources function.
- Learners will investigate training and development in service industries businesses to determine the contribution they make to an effective business.
Aim:
This unit enables learners
to gain understanding of human resource management, employee relations and
employment law, recruitment and selection, and training and development in
service industries.
Learning Outcomes and
assessment criteria & On successful completion of this unit a learner
will:
1. Understand human resource management
1.1 Analyse the role and purpose of human resource management in a
selected service industry
1.2 Justify a human resources plan based on an analysis of supply and
demand for a selected service industry business
2. Understand the effect of employee relations and employment law on service industries businesses
2.1 Assess the current state of employment relations in a selected
service industry
2.2 Discuss how employment law affects the management of human resources
in a selected service industry business
3. Understand the recruitment and selection process
3.1 Discuss a job
description and person specification for a selected service industry job
3.2 Compare the selection
process of different service industries businesses
4. Understand training and development in service industries businesses.
4.1 assess the contribution
of training and development activities to the effective operation of a selected
service industry business
Unit content:
1. Understand human resource management
Human resource management: concept of human resource management (HRM)
e.g. planning and forecasting, recruitment process, contracts of employment,
deployment and monitoring of employees, training and development, budget
monitoring, relationships; role and purpose of HRM, soft HRM, hard HRM
Human resource planning: planning e.g. the creation of the human
resource plan, analysing demand and supply, internal and external factors
influencing human resource planning, human resource planning in a changing
environment
2. Understand the effect of
employee relations and employment law on service industries businesses
Employee relations: unionisation e.g.
structure, culture, collective bargaining, negotiation, consultation; employee
participation, involvement and conflict management, empowerment; grievance
procedures, disciplinary procedures
Employment law: employment legislation e.g. Employment Relations
Act, Employment Rights Act; equal opportunities; contracts of employment
including termination e.g. resignations, redundancy procedure, ill health
retirements, retirement, dismissal, maternity and paternity rights, parental
leave; tribunals, Advisory, Conciliation and Arbitration Service (ACAS)
3. Understand the recruitment
and selection process
Recruitment: effects e.g. factors
affecting the labour market, organisational needs analysis, job analysis, job
design, organisational needs, job descriptions, person specifications, methods
of recruitment advertising.
Selection: process e.g. selection
methods and practices, barriers to effective selection, evaluating recruitment
and selection processes, application form design, applicant information packs,
shortlisting, interview methods, interviewing skills
4 Understand training and
development in service industries businesses
Training and development: effects e.g. link between
induction programmes and training, the role and need for training, training
versus development debate, types of training and development activities,
training needs analysis, use of appraisals and target setting, benefits of
training and development, barriers and attitudes to training, competency-based
training, evaluation of training against overall organisational objective.
TASK 1 - You are required to exhibit
an understanding to LO1 and address 1.1 and 1.2 as specified.
Scenario
You
have been recently appointed as a trainee Human Resource Manager at Hilton
Hotel Worldwide. Hilton Hotel is currently opening 50 room at Stratford
City. The new Hotel is to cater to
business and leisure travellers to offers an array of services to ensure
maximum comfort during your stay, i.e Baggage Storage, Barber Shop, Concierge
Desk, Foreign Currency Exchange, Gift Shop, Laundry/Valet Service, Lounge,
Multi-Lingual Staff, Parking Facility, Room Service, Safety Deposit Box, Shoe
Shine Stand, Spa, Fitness Room, Sauna and Steam Room. Your line manager wants
you prepare awritten report (approximately 1,000 words)
addressing 1.1 and 1.2. Answers without application to the HR service industry and its application the Hilton Hotel will be
marked as resubmission.(approx. 1000 words)
LO 1 Understand human resource management
P
1.1 Analyse the role and purpose of human resource management in a selected
service industry with reference to Hilton Hotel Stratford.
P
1.2 Justify a human resources plan based on an analysis of supply and demand
for a selected service industry with reference to Hilton Hotel Stratford.
TASK 2
You are required to exhibit an understating to LO2
and write a report on employment relations in hotel industry and employment law
on service industry business with special reference to Hilton
Hotel Stratford. Please see that you address 2.1 and 2.2 as specified below. Answers without
application to the HR service industry and its
application the Hilton Hotel will be marked as resubmission.(Written reportapprox. 1000 words).
LO2 Understand the effect of employee relations and employment law
on service industries businesses
P2.1 Assess
the current state of employment relations for the Hotel industry.
P2.2 Discuss how employment
law affects the management of human resources for the Hilton Hotel as selected service
industry business.
TASK 3
The
objective of this task is to exhibit an understanding to the LO3, recruitment
and selection process by addressing 3.1 and 3.2.You have been really working
hard since your appointment with the Hilton Hotels, and now your Line Manager
has asked you to prepare the comprehensive job descriptions and personal
specifications of the list of staff that you submitted through your proposed
HRP.
This
report should include the following:-
- Discuss a Job description and personal specification for a selected job at the Hilton hotel such as receptionist, banquette manager, waiter or cleaning staff etc.
- Compare various different selection processes of different service industries business that can best suit to the Hilton Hotel
- Answers without application to the HR service industry and its application the scenario will be marked as resubmission.(Written report approx. 1000 words)
LO3 Understand the recruitment and selection
process
3.1
Discuss a job description and person specification for a hotel industry job
3.2 Compare the selection process
of different service industries businesses
TASK 4
TASK
4: The objective of this task is to exhibit an understanding to the LO4,
understand training and development and selection process by addressing 4.1.
You are required to assess the contribution of training and development
activities to the effective operation of Hilton Hotel Stratford. You also need
to make a Power point presentation and present that to the senior member of the
hotel emphasizing the contribution of training and development activities to
the effective operation for the selected service industry business Hilton Hotel
This
part should include the following:-
- Different types of training
- Difference between training and development
- Benefits and effectiveness of training
- The role and need of training
LO4 Understand training and
development in service industries businesses
4.1 Prepare a Power point presentation
and present that to the senior member of the hotel emphasizing the contribution
of training and development activities to the effective operation for the
selected service industry business Hilton Hotel.
Your assessor may provide an observation record
to confirm whether this has been achieved.
Assignment Guidelines:
Ø Use a standard
report structure where requested, Word-process the report and use Normal script
of a proper font size 12.
Ø Produce evidence
for each task as specified.
Ø Complete the
title page and sign the statement of authenticity.
Ø The Assignment sheet
should be attached in the front.
Ø It should be
uploaded on E-Learning platform before the deadline.
Ø Assignments
submitted after the deadline will not be accepted unless mitigating circumstances
supported by valid evidence.
Ø Collusion and
Plagiarism must be avoided.
Ø Start each
answer on a new page and pages should be numbered. Highlight each question
clearly.
Ø Include a
Bibliography at the end of the assignment and use the Harvard referencing
system.
Ø All work should
be comprehensively referenced and all sources must be fully acknowledged, such
as books and journals, websites (include the date of visit), etc.
Ø Try to give the
page numbers, publishers' details and the year of publication
Ø In order to pass you need to address all
the LO
Ø In order to get
a merit you need to
first pass and then address the characteristics of M1, M2,M3
Ø In order to get
a Distinction you
need to first pass, address all the merit characteristics and then address the
characteristics of D1, D2 and D3.
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